Effective Date: January 2025

At Heroes Apparel, we are committed to ensuring your satisfaction with every purchase. This policy outlines the conditions under which returns, exchanges, and refunds may be granted, in compliance with the Consumer Act of the Philippines (Republic Act No. 7394) and Department of Trade and Industry (DTI) regulations.

When Can You Return or Request a Refund?

You may return or request a refund for your purchase if:

• The item is defective, damaged, or unfit for use.
• You received the wrong item, size, or color.
• The product is not as described or advertised.
• Your order did not arrive within the promised delivery period.

Important: Returns or refunds for change of mind or wrong size ordered are not allowed under RA 7394. However, Heroes Apparel may offer exchanges on a case-to-case basis if the item is unused and in its original condition.

Timeframe for Returns

All return or refund requests must be made within 7 calendar days from the date of purchase or receipt of the item. Requests filed beyond this period may not be accepted.

Product Condition for Returns

• The item must be unused and in original packaging, complete with tags, labels, accessories, and manuals.
• Products must be in the same condition as received.
• Proof of purchase (receipt, order confirmation, or invoice) is required.

How to Request a Return or Refund

1. Contact us at support@heroesapparel.ph, via Facebook page at @heroesapparelsafetyshoes, or via call at 0919 948 2712 with your order details and reason for return.
2. Attach clear photos or videos showing the defect, wrong item, or damage.
3. Our team will review your request within 2–3 business days.
4. Once approved, we will provide instructions for the return shipment or arrange a pick-up.
5. After the returned item is received and inspected, we will process your refund, replacement, or repair within 7–9 business days.

Refund Method

Refunds will be issued through the original payment method (bank transfer, e-wallet, credit card, Cash On Delivery (COD), etc). Processing time may vary depending on your payment provider.

Shipping Fees for Returns

• If the return is due to a defective product, wrong item, or seller’s error, Heroes Apparel will cover the return shipping cost.
• If the return is due to reasons not covered by defects (e.g., wrong size ordered, color, and model), the customer must shoulder the return shipping cost.

Non-Returnable Items

The following cannot be returned or refunded:

• Items purchased on final sale or clearance.
• Products that have been used, washed, or tampered with.
• Customized or special-order products.

Legal Reference

This policy is aligned with the Consumer Act of the Philippines (Republic Act No. 7394), which protects consumers against defective products and unfair trade practices.

Contact Us

Heroes Apparel

📍   Taytay, Rizal

📞  0919 948 2712

📧 support@heroesapparel.store

💻 Facebook Messenger: @heroesapparelsafetyshoes

⏰ Customer Service: Monday–Sunday, 8:00 AM–8:00 PM (PH Time)

Effective Date: January 2025

Thank you for shopping at Heroes Apparel! We aim to deliver your orders quickly and safely across the Philippines and nationwide. Please review our shipping policy below.

Order Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays) after payment or COD confirmation.
• You will receive a notification via email, Facebook Messenger, phone call, or SMS once your order has been shipped.
• During peak seasons or sale events, processing times may be extended. We will notify you if there are any delays.

Shipping Rates and Delivery Estimates

• We offer free nationwide shipping for all orders.
• Estimated delivery times:
• 
  
• Metro Manila: 2–5 business days
• Luzon (outside Metro Manila): 3–7 business days
• Visayas & Mindanao: 5–10 business days
• Delivery timelines may be affected by weather conditions, courier issues, or holidays.

Shipping Coverage

• Heroes Apparel ships nationwide across the Philippines.
• Deliveries to remote or out-of-delivery areas may require additional time.

Cash on Delivery (COD)

• COD is available nationwide. Please prepare the exact amount as indicated in your order confirmation.
• If you are unavailable to receive your order, please ensure someone is authorized to pay and accept the package on your behalf.
• Repeated failed delivery attempts may result in suspension of COD privileges.

Shipment Confirmation & Tracking

• Once your order is shipped, you will receive a notification via email, Facebook Messenger, phone call, or SMS with your tracking number.
• Tracking numbers become active when a notification is received.

Damaged or Lost Shipments

• Heroes Apparel is not liable for items lost or damaged during shipping, but we are happy to assist in coordinating with the courier.
• If you receive a damaged package, please photograph the item and packaging immediately and contact us.
• Save all packaging materials when filing a claim.

Contact Us

For questions regarding shipping, please contact us:

Heroes Apparel

📍   Taytay, Rizal

📞  0919 948 2712

📧 support@heroesapparel.store

💻 Facebook Messenger: @heroesapparelsafetyshoes

⏰ Customer Service: Monday–Sunday, 8:00 AM–8:00 PM (PH Time)

Effective Date: January 2025

Effective Date: August 2025

This Privacy Policy explains how Heroes Apparel ("we", "our", "us") collects, uses, discloses, and protects your personal information when you use our website, services, and products. We are committed to safeguarding your privacy in compliance with the Data Privacy Act of 2012 (RA 10173) and its implementing rules.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following personal information:

• Full name
• Contact details (email address, phone number, shipping and billing address)
• Payment information (for order transactions)
• Account login details (if applicable)
• Device and browsing information (IP address, cookies, browser type, etc.)

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders of Heroes Apparel products
• To communicate with you regarding your purchases, inquiries, and updates
• To send promotions, offers, and marketing content (only if you consent)
• To enhance your shopping experience and improve our products and services
• To comply with legal and regulatory obligations

Sharing and Disclosure of Information

We do not sell or share your personal data with third parties, except:

• When necessary to complete your transactions (e.g., courier/delivery partners, payment gateways)
• To comply with applicable laws, regulations, or legal processes
• With your explicit consent

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes stated above or as required by law.

Data Security

We implement appropriate organizational, physical, and technical measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Your Rights

As a customer of Heroes Apparel, you have the right to:

• Access and request a copy of your personal data
• Correct or update any inaccuracies in your information
• Withdraw your consent or object to data processing
• Request deletion of your data, subject to legal and contractual obligations

Use of Cookies

Our website uses cookies and similar technologies to improve user experience, track site usage, and provide personalized content. You may manage or disable cookies through your browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:

Heroes Apparel

📍   Taytay, Rizal

📞  0919 948 2712

📧 support@heroesapparel.store

💻 Facebook Messenger: @heroesapparelsafetyshoes

⏰ Customer Service: Monday–Sunday, 8:00 AM–8:00 PM (PH Time)

Effective Date: January 2025

Welcome to Heroes Apparel. These Terms of Service (“Terms”) govern your use of our website, services, and purchases. By accessing our website or making a purchase, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

Definitions

• "We," "Us," "Our": Refers to Heroes Apparel.
• "You," "Your," "Customer": Refers to any user accessing our website or purchasing our products.
• "Website": Refers to www.heroesapparel.store
• "Products": Refers to safety shoes and related items sold by Heroes Apparel.

Eligibility

• You must be at least 18 years old or have the consent of a parent/guardian to use our services.
• By purchasing from us, you confirm that all information provided (name, delivery address, payment details) is accurate and complete.

Use of Website & Services

• You agree not to misuse our website or services, including but not limited to committing fraud, interfering with security features, or engaging in illegal activities.
• Account holders are responsible for maintaining the confidentiality of their login details.

Orders & Payments

• All prices displayed on our website are in Philippine Pesos (PHP) and inclusive of applicable taxes unless stated otherwise.
• We accept payments through secure online gateways (e.g., credit/debit card, e-wallets, Cash On Delivery (COD)).
• Orders are subject to product availability. We reserve the right to cancel or refuse any order.

Shipping & Delivery

• Orders are processed within 1-3 business days after payment confirmation.
• Delivery time varies depending on your location (typically 3-10 business days within the Philippines).
• We are not responsible for delays caused by couriers, natural disasters, or other unforeseen circumstances.
• Shipping fees (if any) are displayed upon checkout. We offer free nationwide shipping for all orders.

Returns, Refunds & Exchanges

• You may request a return, exchange, or refund within 7 days of receiving your order if:
• The product is defective or damaged upon arrival.
• You received the wrong item.
• Products must be unused, in original packaging, and with tags intact.
• For full details, please refer to our [Refund Policy].

Product Warranty

• Our safety shoes come with a 3-month limited warranty covering factory defects.
• This warranty does not cover normal wear and tear, misuse, or accidental damage.

Intellectual Property

• All website content, including images, logos, product descriptions, and trademarks, are owned by Heroes Apparel.
• You may not copy, distribute, or use our content without written permission.

Limitation of Liability

• Heroes Apparel shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or services.
• Our total liability shall not exceed the amount you paid for the product in question.

Privacy Policy

• Your personal information is collected, used, and protected in accordance with our Privacy Policy (compliant with the Data Privacy Act of 2012).

Termination

• We reserve the right to suspend or terminate your account or access to services for violations of these Terms.

Changes to Terms

• We may update these Terms at any time. Changes will be posted on our website with the "Last Updated" date. Continued use of our services constitutes acceptance of the updated Terms.

Governing Law

• These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Contact Us

For questions regarding these Terms, you may reach us at:

Heroes Apparel

📍   Taytay, Rizal

📞  0919 948 2712

📧 support@heroesapparel.store

💻 Facebook Messenger: @heroesapparelsafetyshoes

⏰ Customer Service: Monday–Sunday, 8:00 AM–8:00 PM (PH Time)